What are the benefits of upgrading my card? Upgrade card holders have access to premium features that allow you to share your cards with money from a variety of locations: Second Jobs, Western Union and State Benefits. All at no cost.13 Is there a limit that can be added to my savings envelope? No, there is no limit because your savings envelope is limited to the total limit of your Wisely® account. You`ll find more information about your account limit in your cardholder agreement. You may be able to load money into your prepaid card account via cash charging networks, including retail charging networks, cashing cheque systems, original credit transactions or any other payment system that we can activate from time to time (“Alternative Charges”). There may be minimum and maximum requirements for the amount of funds and maximum requirements for the number of fees you can charge to your prepaid card account through alternative charges. Since one of these features is available for your prepaid card, you can get more information about these features by visiting wisely.adp.com or calling cardholder services to the free phone number on the back of your prepaid card, and you may need to go through an additional verification process to be able to use any of these features. Information about the amount you have on your prepaid card account, as well as an electronic statement and a 12-month history of account transactions, are available free of charge online at wisely.adp.com. You can also get this information by calling the free phone number on the back of your prepaid card. To protect you from fraud, we`ve added travel messages for more security. Your Wisely® card works when activated in your home country and in all neighbouring countries. However, if you`re traveling in your environment, log in to your myWisely app® or mywisely.com, open the map settings and add a travel notification to avoid drops on your card. How do I put a travel notification? Connect to the myWisely app or mywisely.com. Select Account Settings/Card Settings/Travel Instructions.
You can also call cardholder services at 1-866-313-6901. How can I activate my card? To activate your card, go www.activatewisely.com or call 1-866-313-6901. You must select a PIN (personal identification number) when you activate your card. What should I do if I move or lose my card while travelling? You can immediately lock your card on the myWisely app® so it can`t be used. If you find your card, you can unlock it immediately and continue with it. If you can`t find your card, please contact the cardholder at 1-866-313-6901 and order a replacement card. How can I check my balance and look at the free transaction history? mywisely.com or myWisely® Mobile App7 lets you check your balance, view transaction history, find NMIs nearby, see spending trends and more.